*Title: Field Service Technician I*
*Location: Fargo/Grand Forks, ND*
*POSITION SUMMARY & KEY AREAS OF RESPONSIBILITY: *
Are you a Field Technician? Field Engineer? Service Technician? *Or do you want to start a career in this field?* Are you tech savvy with a good mechanical aptitude and feel your skills are transferrable? Can you help us to provide best in class service? Do you want to work with some of the largest retail customers in the industry?
* Hourly Pay Range: $17.
00 to $20.
83 depending on location and experience levels
* Overtime available at time and a half
* Benefits:
* 7 paid holidays and 6 paid floating holidays
* Paid vacation – up to 80 hours your first year
* 401K savings and retirement plan
* Company provided business use only vehicle
* Medical insurance available immediately
NCR’s Field Services Team creates value for our customers by delivering solutions that build long term relationships.
Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution.
You will organize, triage customer issues, and even handle some problems before they start.
No matter the situation, your formal training (provided through NCR) will allow you to provide customers what they need when they need it.
Our virtual and hands on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact.
NCR is committed to growing the capabilities of our people.
We are building a learning community where you can work with diverse individuals, explore new ways of thinking, and expand your capabilities.
Our service operations have dedicated teachers, mentors, and coaches who work across territories to share their knowledge to enhance each other’s growth.
NCR is dedicated to building a diverse community, one where employees feel a sense of belonging, are valued for their contributions, and the perspectives they bring.
This role truly keeps commerce running across the globe and is an ambassador for the NCR Brand!
Utilize your skills to:
* Perform customer installation, maintenance, and service calls promptly and effectively.
* Service electromechanical equipment like self-checkout systems within an assigned territory
* Perform maintenance, repair, PM work, and system overhauls.
Basic Qualifications to qualify:
* Local candidate to specific geographic area
* Authorized to work in the US
* At least 18 years of age
* Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
* PC skills, basic electronic skills, and some specific hardware and operating system familiarity
* Ability to perform essential functions of the job with or without a reasonable accommodation.
* Prolonged travel with driving several hours per day.
* Rotating and weekend shifts
* Flexible shift work – Rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
* Carrying and lifting tools, parts, and equipment weighing up to 75 lbs.
without assistance, up to 150 lbs.
with assistance
* Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size
Preferred Qualifications (not required, but nice to have):
* Familiarity with large servers, mainframe computers, and imaging software
* A+ Certification, CompTIA, N+ Certification
* One or more years of related experience
Job Type: Full-time
Pay: $35,000.
00 - $45,000.
00 per year
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Retirement plan
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Night shift
* On call
* Overtime
* Rotating shift
* Weekends as needed
Travel requirement:
* Up to 100% travel
Experience:
* Customer service: 1 year (Preferred)
Willingness to travel:
* 100% (Preferred)
Work Location: On the road
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