Network Engineer

Network Engineer 494655 Grand Forks, North Dakota, United States University IT Information Technology Full-time Staff Closing on: May 13 2024 Salary/Position Classification $71,000+ Annual, Exempt 40 hours per week 100% Remote Work Availability: No Hybrid Work Availability: No Purpose of Position This position is responsible for providing high-quality IT support to the University of North Dakota campus and its constituents and for ensuring all support is provided in a timely, customer-focused manner.
This position is responsible for working with Network Services to configure, set up, and troubleshoot networking for departments as well as the residence halls.
Duties & Responsibilities 50% - Network Operations Oversee the ongoing design, operation, optimization, and upgrading of the college’s local area network, wide area network connections, and related systems (e.
g.
, network defenses, network appliances, etc.
).
Monitor network performance and report network operational status.
Monitor and test network performance and provide network performance statistics and reports.
Provide guidance to junior members of the team as required.
Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems.
Perform on-site analysis, diagnosis, and resolution of complex network problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repair.
Network asset management, including maintenance of network component inventory.
Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
Liaise with and provide training and support to help desk support staff on network issues.
Coordinate efforts with networking vendors and outsourcing agencies, maintaining good relationships and overseeing “scope of work” contracts for outside assistance in network upgrades, wiring installations, etc.
Ensure organization and industry-related security standards are met.
20% - Purchasing Support development and implementation of networking projects and new technology installations.
Review and interpret network operating information.
Support development and implementation of networking projects and new technology installations.
Conduct research on network products, services, protocols, and standards in support of network procurement and development efforts.
Evaluate and recommend the purchase of networking hardware and software products.
Write technical specifications for the purchase of networking hardware and software products.
Maintain up-to-date knowledge of networking contracts and supervise contract-based installations.
Write technical specifications for the purchase of networking hardware and software products.
Maintain up-to-date knowledge of networking contracts and supervise contract-based installations.
20% - Planning Maintain up-to-date knowledge of current and future technologies and best practices by participating in educational opportunities, reading professional publications, and participating in professional organizations.
Provide advice and assistance to senior management in the planning, implementation, and evaluation of modifications to existing operations, systems, and procedures.
Provide input for the annual UIT operating budget as related to network infrastructure needs (e.
g.
, routers, switches, cabling, etc.
) Develop and implement policies and procedures consistent with those of the college to ensure efficient, effective, and safe operation of key IT infrastructure.
Work with end users and department heads to identify and document required network service levels.
Work to meet service-level agreements with end users.
Aid in the development of business continuity and disaster recovery plans and maintain current knowledge of plan executables.
Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
Prepare and ensure accuracy of documentation, procedures manuals, and help sheets for network installations, including data, voice, and video systems.
10% - Other Duties Complete timesheets in a timely manner.
Document and update projects in TeamDynamix to track project progress.
Participates in on-call rotation.
Develop and maintain contact with people in key positions pertinent to other duties and responsibilities.
Attend conferences, webinars, and seminars.
Remain as current as possible with new technology.
Research new products and services that may benefit supported departments.
Attend departmental meetings.
Serve on campus-wide committees and participate in campus-wide meetings when applicable.
Maintain confidential information in all aspects of the position in accordance with applicable compliance requirements (FERPA, HIPPA, PCI Compliance, etc.
).
Required Competencies Excellent interpersonal skills and demonstrated excellence in customer service.
Excellent written and verbal communication skills.
Ability to communicate with non-technical and technical users.
Ability to prioritize, multi-task, stay organized, pay attention to detail, and meet deadlines in a changing and demanding work environment.
Demonstrated ability in problem-solving, sound decision-making, and critical thinking skills.
Demonstrated ability to work independently and be a team player.
Ability to participate in on-call rotations and, occasionally, nights and weekends.
Knowledge of organizational structure, workflow, and operating procedures.
Knowledge of technical writing and documentation.
Ability to train and mentor student workers.
Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
Minimum Requirements Bachelor’s degree in Information Systems, Computer Science, or related field plus two years directly related experience OR Associate's degree plus four years directly related experience OR 7 years directly related work experience.
Experience with LAN and WAN internetworking, including IP switching and routing, TCP/IP, Ethernet, BGP, OSPF, and multicasting and remote access.
Experience with the design and implementation of internetworks and related systems, including IP, DNS, DHCP, SNMP, SMTP, and Radius.
Experience with disaster recovery and infrastructure deployment.
Successful completion of a Criminal History Background Check In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
Preferred Qualifications Experience working in an environment required to maintain confidentiality, such as HIPAA, FERPA, and PCI Compliance.
Experience with enterprise-level network and security systems and network admission control systems.
Experience with designing and maintaining a campus-wide enterprise-level wireless system.
Experience with Windows and Linux servers, server virtualization technology, and requirements analysis.
Experience with backup procedures, failovers, redundancy, and server planning.
Experience with monitoring and alerting on performance, status, availability, and latency of network and security equipment.
Experience with data center design and implementation, facilities management and design, network engineering, and network infrastructure.
Please note, all employment postings close at 11:55pm CST.
Position Benefits Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.
Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.
UND also offers an employee tuition waiver and a variety of professional development opportunities.
Find out more about UND's great benefits and perks here! Find out why Grand Forks is Cooler.
All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.
Need help? Please email the Human Resources Department at UND.
humanresources@UND.
edu or contact us by phone at 701.
777.
4226.
If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Veteran’s Preference Veterans claiming preference must submit all proof of eligibility by the closing date.
Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification.
If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.
Confidentiality of Application Materials Pursuant to NDCC 44-04-18.
27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.
EEO Statement The University of North Dakota is an Affirmative Action/Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic.
Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply.
Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process.
This information will remain confidential and separate from your application.
Clery Statement In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report.
The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus.
As a prospective employee, you are entitled to a copy of this report.
The report and statistical data can be found online at UND.
edu.
You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.