Lowe's Merchandising Service Associate Plant Services - Seasonal Job (April through July)

All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need.
As a Merchandising Service Associate – Plant Service, this means focusing on Live Plants while: (1) Being friendly and professional, and engaging vendors and associates to meet store needs, (2) Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate, and (3) Creating visually appealing product selections that are safe, clean, and easy for customers to access.
The Merchandising Service Associate – Plant Service is primarily responsible for overseeing execution of all assigned Live Nursery merchandising service responsibilities and maintenance activities.
This involves working outside in the garden center, ensuring merchandise is stocked, fronted, and priced according to plantograms and store-specific merchandising standards (e.
g.
, stock, displays, promotion space).
The Merchandising Service Associate – Plant Service works closely with the Merchandising Service Manager, Live Nursery Associates and store leaders to confirm priorities and needs (e.
g.
, materials, supplies, time) while also providing ongoing plant service updates and feedback.
The MSA – Plant Service is required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
Key Responsibilities • Customer Service • Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs September 02, 2021 Version: 2 • Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications • Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.
g.
, materials, supplies, time) • Although a majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises.
This includes: • Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Engage with customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise • Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary • Demonstrates sincere appreciation to customers • Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs • In-stock • Merchandises to plantogram, price, color block and places plants as they arrive • Fills plant racks onto plant tables per plantogram to grand opening ready standards • Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and plantogram details • Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store • Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales • Assists with culling and pricing dead and distressed plants • Maintain a high level of communication and partnership with manager and red vest associates • Identify and communicate issues with quality, quantity and additional needs to Red Vest Outside Garden Manager and MSM • Adjusts fixtures, rotates stock, and displays products and support materials using power equipment (e.
g.
, lifts, order pickers) per service expectations and processes • Clean and Safe Stores • Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.
) for all assigned service and maintenance tasks • Ensures all displays are safe and in working order and repaired/replaced as needed • Repairs/seals damaged packaging and boxes including peg-hook items • Removes all trash, moves cardboard boxes to the bailer and moves plastic wrap and other debris to the compactor • Replaces light bulbs and alerts the appropriate contact when additional maintenance issues are noted (lights out, painting, etc.
) • Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection • Ensures compliance with housekeeping standards and programs (e.
g.
, Zone Recovery) to maintain September 02, 2021 Version: 2 cleanliness and organization of Outside Garden and working areas • Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates • Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices • Operates store equipment as needed depending on one specific role and department (e.
g.
, Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler) • In addition to the above responsibilities, this individual is held accountable for other duties as assigned Qualifications Education Required/Preferred Education Level Description Preferred High School or GED General Studies Experience Required/Preferred Years of Experience Description Required Ability to read, write, and perform basic arithmetic (addition, subtraction) Required Ability to work overnight and weekends Required Ability to utilize web based computer programs to accomplish assigned tasks Preferred 6 Months Live nursery experience Preferred 6 Months Lowe’s sales floor experience Preferred 6 Months Experience performing product merchandising tasks including reading plantograms, setting up and tearing down displays Preferred 3 Months Experience operating power equipment such as lifts, order pickers, and similar equipment Preferred Working knowledge of basic tools needed for the job (e.
g.
, hand tools, drills, saws) License or Certification Required/Preferred Licensure Type Description Team Reporting Information No September 02, 2021 Version: 2 Scope of Team Type of Role Number of Reports Number of Total Staff: N/A Direct Reports (Salaried): N/A Direct Reports (Hourly): N/A Indirect Reports (Salaried): N/A Indirect Reports (Hourly): N/A Direct Report Titles N/A Core Behaviors Focus on Customers - At Lowe’s, we put customers first by delivering SMART customer service.
I build strong relationships with all customers, deliver solutions that meet their needs and think of new ways to add more value.
Deliver Results - I hold myself and others accountable for delivering results, even through tough circumstances and ongoing change.
Take Action - I take action quickly and push things forward with a sense of urgency and enthusiasm.
Show Courage - I step up to address difficult issues, make tough decisions and bring things up that need to be resolved without fear or hesitation.
Continue Learning - I continuously learn and grow – personally and professionally – to meet my individual and organizational goals.
I ensure those around me do the same.
Additional Non-Technical Competencies Collaborate - Building partnerships and working collaboratively with others to meet shared objectives.
Ensure Accountability - Holding self and others accountable to meet commitments.
Optimize Work Processes - Determining the most effective and efficient processes to get things done while focusing on continuous improvement.
Technical or Other Competencies Safety Orientation - Ability to work safely and maintain awareness of workplace conditions that affect associate and customer safety.
This includes the ability to understand and follow company safety policies and procedures, complete work in a safe manner, caring about safety of self, others, and customers, responding appropriately in an emergency, and reporting unsafe conditions.
Attention to Detail - The ability to complete a work activity while focusing on all the elements involved, September 02, 2021 Version: 2 no matter how small or specific; this includes noticing inconsistencies or faults in processes and taking appropriate steps to ensure a high level of quality and accuracy of the work and prevent inefficiencies.
Equipment Operations - Ability to operate store equipment in assigned area (including but not limited to LRT, telephone, paging system, hand-held smart devices, copiers, fax machines, computers) including the safe operation of power tools (e.
g.
, panel saw, key cutting, paint tinting, chain cutting, blind cutter, pipe threading).
Travel Requirements Travel Length Frequency Domestic Day Trip Never Domestic Overnight Never Domestic Multiple Nights Never International Never Work Schedule Schedule Requirements Required Mornings Yes Afternoons Yes Evenings Yes Overnights Yes Weekends Yes Overtime Yes On-Call Support No Work Location Type Work Location Type: Store ADA Requirements Physical Demand Required Ability to hear, listen and to communicate verbally with others.
Yes Ability to sit and stand for long periods of time.
Yes Ability to use basic computer tools (e.
g.
, keyboard, mouse, and monitor).
Yes Physical ability associated with traveling in personal or company vehicle to store and other locations throughout geographic area of responsibility.
No Move throughout all areas of a store or distribution facility with or without a Yes September 02, 2021 Version: 2 reasonable accommodation.
Wear all necessary personal protective equipment to perform job functions.
Yes Stand, sit, and/or walk continuously with or without reasonable accommodation and perform job functions for a full shift with meal break.
Yes Bend, stoop, kneel, reach, twist, lift, push, pull, climb (ladders, stairs), balance, and/or crouch on a daily basis to accomplish work activities.
Yes Operate heavy power equipment (e.
g.
, forklift).
Yes Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
No Work with corrosive materials.
No Work at heights of 20+ feet.
No Environmental Factor Required May be subject to both inside and outside environmental conditions.
Yes Possible exposure to hot, cold, wet, humid or windy weather conditions.
Yes Exposure to varying temperatures, extreme heat or cold, and/or wet, damp, or drafty conditions.
Yes Exposure to constant or intermittent sounds of a pitch level sufficient to cause marked distraction.
Yes Exposure to shaking objects and equipment.
Yes Exposure to large, stacked product and fast-moving powered equipment.
No Exposure to varying light levels while transitioning in and out of the building at various times of the work day.
No Lifting Statement Lifting Requirement Individuals in this job must be able to handle and move items weighing up to the following weight with or without reasonable accommodation.
Must be able to lift 25 pounds without assistance; may need to lift over 25 pounds with or without assistance.
(Stores) Guidelines Specific to Store and DC Associates • Lifting and moving merchandise methods will vary depending on role of associate, weight of merchandise, and/or volume of product; associates must follow store lifting guidelines.
• A single lift by one associate should not exceed 75 pounds (for Store associates) or 70 pounds (for DC associates) with or without an accommodation.
• Team lifts should be utilized minimally starting at 75 pounds (for Store associates) or 70 pounds (for DC associates), or when an individual feels a lift is beyond their personal limitations.
• Powered equipment should be used when needed depending on load and volume.
(Associate must have proper training to utilize powered equipment or ask a trained coworker for assistance).
September 02, 2021 Job Type: Part-time Pay: $14.
50 - $15.
10 per hour Benefits: * Employee discount Schedule: * 4 hour shift * 8 hour shift * Day shift * Holidays * Morning shift * No nights * Weekends as needed Work Location: In person