Chief Operating Officer

Here at Community Health Service, Inc (CHSI), our mission is to represent excellence in healthcare through the dedicated practice of empowerment, inclusivity, and equity.
We are called to reclaim the power within our communities to achieve social justice, health equity and build a foundation of diversity in healthcare for future generations.
WHAT DO WE DO? CHSI is a federally qualified health center, established in 1973 to serve the health needs of migrant & seasonal farm workers and their family members.
Today, CHSI has expanded its services and provides medical, dental and mental healthcare to all individuals in our communities.
Our services are provided on a more affordable sliding fee scale to those who are under-insured or un-insured.
We also accept ND and MN Medicaid, Medicare, and most private insurance plans.
We currently operate four year-round clinics, two mobile medical units, and two victim advocacy program centers in Minnesota & North Dakota.
WHO ARE WE LOOKING FOR? We are searching for a full-time Chief Operating Officer POSITION SUMMARY & FUNCTIONS: Reporting to the chief executive officer of Community Health Service Inc.
, the Chief Operating Officer (COO) will help drive value-based reimbursement, including building new clinical care models that enhance exceptional patient experience and care quality across all CHSI facilities.
The COO will build and lead clinical and non-clinical teams to continue improvements in operational excellence to optimize dental, mental health, telehealth, and mobile unit care.
They will be an integral part of making sure assessment and addressing of social determinants of health is integrated into all aspects of care.
ROLES and RESPONSIBLITIES: Strategic Planning: Collaborating with the CEO and executive team, the COO helps develop and execute strategic plans that align with the organization's mission and goals.
The COO contributes insights on operational capabilities and constraints.
Operational Leadership and Excellence: The COO is responsible for providing leadership and strategic direction to the health centers, clinical and other patient support services and programs, facility, and other related administrative functions.
The COO is also responsible for providing a consistent trauma-informed and culturally appropriate patient and staff experience across the network.
Quality and Patient Safety: The COO is accountable for maintaining and improvingthe quality of care, patient safety and risk management within the organization.
This includes implementing "best in class" protocols, procedures, and best practices to ensure high standards of patient quality outcomes that improve health equity, population health, and staff experience.
Resource Management: The COO oversees the allocation and management of resources such as staffing, facilities, equipment, and supplies to ensure smooth and efficient operations.
This includes the oversight of CHSI health center facilities to ensure an optimal patient experience.
Process Improvement: The COO continuously identifies areas for operational improvement and implements strategies to streamline processes, reduce inefficiencies, and enhance the patient experience.
Financial Management: The COO works in collaboration with the CFO to create an operations budget that is aligned with the organization's strategic plan.
The COO is also responsible for monitoring the organization's financial health, which includes forecasting, managing costs, optimizing revenue streams, and ensuring compliance with financial regulations.
Regulatory Compliance: The COO ensures that CHSIoperates within regulatory frameworks and meets all legal and compliance requirements atthe local, state, and federal levels.
Stakeholder Engagement: The COO maintains positive relationships with internal and external stakeholders, including health care providers, administrative staff, patients, vendors, and community partners.
The COO supports ongoing relationships with key partners in collaboration with the CHSI Finance department.
Technology and innovation: The COO must embrace and assist in the integration of new technologies and innovative solutions to enhance CHSI Model of Care by improving health care delivery and operational efficiency.
This includes participating in the optimization of the CHSI electronic health, telemedicine, and other digital tools such as AI, and remote patient monitoring.
Emergency Preparedness: The COO must mitigate operational risks and develop and implement plans for responding to emergencies and disasters to ensure continuity of care and the safety of patients and staff.
Human Resources Management: The COO assists HR in the oversight of the personnel management of CHSI operations staff, including employee engagement and inclusion, recruitment and onboarding, development and succession, organizational design, performance evaluation, and retention strategies for health care professionals and support staff.
OPPORTUNITIES Opportunity to create/rebuild/grow CHSI and take it to the next level.
Involvement in an organization committed to public service, with a strong sense of mission to service its communities.
This role requires and rewards entrepreneurial spirit.
The COO will need to strengthen and build the operations team.
The COO will need to work on building a culture of communication, follow-through, and accountability to lead toward building trust.
CHSI would like to develop and expand its dental program, telehealth program and mobile unit program, which we will be looking to the COO to help strengthen and improve programmatic structure and reach.
CHSI has historically served predominantly Spanish-speaking populations, and we will continue to maintain our service to seasonal and migrant farmworkers.
However, one of our goals is to continue expand our services to reach other New Americans, immigrant, and underserved populations in all our areas of service as identified by our needs assessment.
CHSI seeks to diversify its portfolio to see more Medicaid and private insurance patients, so this will highlight the need for someone who is able to redesign care models to adapt to this objective.
2/3 of the organization reports to the COO, so they will need to work collaboratively with leaders.
THE IDEAL PROFILE Professional Qualifications/Experience 10 years of leadership experience, preferably in healthcare, preferably in FQHC or non-profit sector, partnering with executive leadership teams, and cross-functional Proven experience with transformation of organizational culture Experience leading clinical functions and back-office processes, systems, and administrative responsibilities Expertise in organizational effectiveness, continuous improvement, change management and performance management.
Ability to influence culture and engagement while sustaining results during times of transition and growth.
Experience managing cross-functional responsibilities, budgets, and setting strategic and operational plans.
Mature leader able to manage conflict constructively, lead with acumen and influence, while developing meaningful relationships built on mutual trust.
Expertise in aligning key messages and engaging key stakeholders and strategic vendors.
Ability to innovate strategies based on cost-benefit analysis.
In collaboration with the Chief Medical Officer, develops and maintains a standardized model of care throughout the clinic system.
Ability to innovate strategies based on cost-benefit analysis.
Involvement in the development of new business ventures to diversify revenue streams.
PHYSICAL REQUIREMENTS: In an eight-hour workday, the employee must be able to: bend and crouch occasionally, sit continuously and stand or walk frequently.
Employee must be able to lift up to 50 pounds occasionally.
Employee must be able to use hands/arms, feet/legs for repetitive fine to large motor skill movements.
WHAT ARE THE PERKS, YOU ASK? CHSI promotes a healthy work/life balance for employees through a generous time off program.
Those eligible are offered: Executive Paid Time Off (PTO): 240 hours per year! Personal Days Off (PDO): In addition to PTO, we offer 4 paid personal days each year.
Paid Holidays: CHSI offers 11 days of holiday pay.
CHSI also provides retirement, medical, and insurance plans to employees.
Those eligible may enroll in: 401K Retirement Plan, with a 4% company match! Health, Dental, and Vision insurance HSA Health Savings Account and/or Flexible Spending Account Life & Disability Insurance (Short Term Disability premiums paid by CHSI) Supplemental Voluntary Benefits READY TO MAKE A DIFFERENCE? If this role is a great fit for your skills & personality, please complete our quick online application on the right side of the page.
PLEASE NOTE: CHSI is an EEO/Affirmative Action/Veteran-friendly employer.
We do not discriminate on the basis of age, gender expression/identity, genetic information, marital status, national origin, physical or mental disability, pregnancy, race, religion, sexual orientation, or veteran status.
CHSI facilities are deemed under the Federal Tort Claims Act (FTCA).