Residence Hall Assignment Coordinator

The University of North Dakota is currently not hiring remote employees in the following states: AR, CA, CO, HI, ME, OR, PA, WA, and any country outside of the United States.
Residence Hall Assignment Coordinator 494367 Grand Forks, North Dakota, United States Housing Residence Student Services Full-time Staff Closing on: Mar 4 2024 Salary/Position Classification $39,500 Annual, Non-Exempt (Eligible for overtime) 40 hours per week 100% Remote Work Availability: No Hybrid Work Availability: No Purpose of Position The Assignments Coordinator, Residence Halls assists in the administration and management of residence hall assignments and has primary responsibilities related to assigning residential students to residence hall rooms, supervision and day-to-day monitoring, reconciling and auditing of the assignments, room change process, meal plan and ensuring levels of customer service are maintained.
This position will also provide training to residence hall supervisors and support staff related to room assignments process.
Duties & Responsibilities Administer and provides day to day management of residence hall assignment processes.
Maintain and regularly audits students' assignments, occupancy reports, enrollment status relative to housing eligibility, exemption status, cancellations, billing, No-Shows, hall transfers, etc.
Trouble shoot and follow up as appropriate to address discrepancies Administers the room assignment lottery process, compiling and building appropriate databases, scheduling lottery processes Receive and evaluate requests for special circumstances housing assignment considerations (medical, ADA, etc.
) Prepares letters or forms such as housing assignments notifications, leasing agreements, inventory lists, and related other notifications using a personal computer Provides training and direction to residence hall supervisors, service center and other support staff related to the residence hall assignment and leasing processes and procedures Oversees the change request process for residents in regard to halls, rooms, roommates, and meal plans Reporting, auditing, systems administration.
Monitors and audits reporting to ensure correct information exchange between housing assignment software and other campus systems, etc.
Troubleshoots issues and works directly with NDUS contacts to correct errors or problems with systems interfaces as requested by supervisor Records maintenance and management; ensures adherence to records maintenance, confidentiality, and related university and departmental policies Makes recommendations to the Assistant Director of Operations related to process and communication improvements Prepares weekly reports and data to ensure a fluid process to residents and staff Customer Service/Student Support Works with supervisor and departmental marketing personnel in communicating important deadlines and related information to students, parents and other constituents Greets and maintains high levels of customer services addressing callers, students, parents, guests, co-workers, and University personnel in a friendly and helpful manner Follow up with students, parents and others as necessary to resolve assignment related issues Represent Housing at university recruiting and orientation programs; serve as a resource answering questions related to assignments, leasing, housing eligibility and general services Required Competencies Knowledge of basic accounting, mathematical calculations, database administration Advanced knowledge and proficiency in word processing and spreadsheet applications and software Ability to organize and complete tasks independently and accurately Ability to organize workflow, and coordinate multiple details, projects, and priorities Ability to perform work requiring technical and analytical skills Excellent oral and written communication skills Minimum Requirements Associate's degree 1+ years’ experience managing multiple projects and priorities 1+ years’ experience in an office or educational environment 1+ years’ experience in an active customer service role Successful completion of a Standard Criminal History Background Check In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
Preferred Qualifications Bachelor's degree 1+ years of supervisory experience Experience with Campus Connection Please note, all employment postings close at 11:55pm CST.
Position Benefits Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.
Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.
UND also offers an employee tuition waiver and a variety of professional development opportunities.
Find out more about UND's great benefits and perks here! Find out why Grand Forks is Cooler.
All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.
Need help? Please email the Human Resources Department at UND.
humanresources@UND.
edu or contact us by phone at 701.
777.
4226.
If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Veteran’s Preference Veterans claiming preference must submit all proof of eligibility by the closing date.
Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification.
If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.
Confidentiality of Application Materials Pursuant to NDCC 44-04-18.
27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.
EEO Statement The University of North Dakota is an Affirmative Action/Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic.
Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply.
Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process.
This information will remain confidential and separate from your application.
Clery Statement In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report.
The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus.
As a prospective employee, you are entitled to a copy of this report.
The report and statistical data can be found online at UND.
edu.
You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.