Housekeeping Supervisor

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable *Housekeeping Supervisor *for the Staybridge Suites by IHG, Grand Forks.
*Job Purpose:* To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners.
Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.
* Supervises room cleaners in the prompt and efficient housekeeping of customer rooms * Ensures that all rooms have been cleaned by checking room cleaners worksheets at the end of the day – notifies front desk accordingly * Supervises the completion of short notice requests for room changes * Inspects all checkout/stay over rooms after they are made up to ensure they are cleaned to Company standards.
* Keeps record of room checkouts/stay overs, submits records to housekeeping every day * Monitors quality of rooms by conducting and documenting inspections of cleaned rooms * Prepares maintenance work orders concerning replacement or repair of furniture, fixtures, etc.
* Ensures completion by following through on orders * Checks the status of rooms on an ongoing basis and notifies room cleaners of any changes * Checks VIP rooms * Checks early morning make-up rooms * Coordinates cleaning of guestrooms for proper prioritization of customer requests; VIP rooms, checkout rooms, expected check-out rooms, etc.
* Checks floor linen closets daily for cleanliness, adequate supplies, and linen * Assures carts are properly stored and vacuum cleaners are emptied at the end of each day * Assists in quarterly inventory of all linen * Ensures safety by assuring that all linen chutes are kept locked at all times * Coordinates housekeeping work with related departments such as front desk, engineering, banquet services, and room services * Take every opportunity to amaze the guests * Ensures all guests are being treated in an efficient and courteous manner and that all Company standards are being applied * Responsible for assisting with the training and direction of new department associates * Ensure all Housekeeping quality standards are complied with and that policies and procedures are consistently applied.
* Coordinate activities with other hotel departments in order to facilitate increased levels of * communication and guest satisfaction.
* Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectation *Qualifications and Requirements:* High School diploma /Secondary qualification or equivalent.
Experience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.
*This job requires the ability to perform the following:* * Most work tasks are performed indoors.
Temperature is moderate and controlled by hotel environmental systems.
* Walking and standing are required for close to 100% of the working day.
Length of time of these tasks may vary from day to day and task to task.
* Position requires walking and giving direction most of the working day.
Length of time of these tasks may vary from day to day and task to task.
* Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
* Must be able to lift up to 15 lbs on a regular and continuing basis.
* Must be able to push and pull carts and equipment weighing up to 250 lbs.
on occasion.
* Must be able to exert well-paced ability in limited space.
* Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
* Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
* Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates * Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
* Requires manual dexterity to use and operate all necessary equipment*.
* *Other:* * Being passionate about people and service.
* Strong communication skills are essential when interacting with guests and employees.
* Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
* Basic math skills are used frequently when handling cash or credit.
* Problem-solving, reasoning, motivating, and training abilities are often used.
* Have the ability to work a flexible schedule including nights, weekends and/or holidays *Amazing Benefits At A Glance:* * Team Driven and Values Based Culture * Medical/Dental/Vision * Vacation & Holiday Pay * Employee Assistance Program * Career Growth Opportunities/ Manager Training Program * Reduced Room Rates throughout the portfolio * Third Party Perks (Movie Tickets, Attractions, Other) * Employee assistance program * Employee discount * Flexible schedule * Flexible spending account * Life insurance * Parental leave * Referral program Job Type: Full-time Pay: $16.
50 - $18.
50 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Employee discount * Flexible schedule * Health insurance * Paid time off * Vision insurance Shift: * 8 hour shift * Day shift * Morning shift Ability to Relocate: * Grand Forks, ND 58201: Relocate before starting work (Required) Work Location: In person