*About us*
We are innovative and agile.
Our goal is to deliver solutions to small business owners that enable them to be more efficient and profitable.
Our work environment includes:
* Work-from-home days
* Growth opportunities
Responsibilities:
- Manage a team addressing customer care and ensure high-quality service delivery
- Develop and implement customer care strategies to enhance customer satisfaction and loyalty
- Analyze customer feedback and data to identify areas for improvement and implement necessary changes
- Handle escalated customer issues and provide timely resolution
- Collaborate with cross-functional teams to address customer concerns and improve overall customer experience
- Monitor team performance metrics and provide coaching and feedback to drive continuous improvement
- Develop and maintain strong relationships with key customers
Experience:
- Minimum of 5 years of experience in a customer service or customer care management role
- Strong proficiency in English, both written and verbal
- Multilingual skills, including fluency in Spanish, is highly preferred
- Proven ability to analyze complex situations, identify solutions, and manage multiple priorities effectively
- Excellent communication skills, with the ability to communicate clearly and professionally with customers and internal stakeholders
- Strong negotiation skills to resolve conflicts and reach mutually beneficial resolutions
- Experience in project management, including planning, execution, and monitoring of projects
- Demonstrated leadership skills, with the ability to motivate and inspire a team
We offer competitive compensation packages, including benefits such as health insurance and paid time off.
Join our team of dedicated professionals and make a difference in our customers' lives.
Note: Please do not include any contact information or placeholders for contact information in the job description.
Job Type: Full-time
Pay: From $38,000.
00 per year
Benefits:
* Health insurance
* Paid time off
Schedule:
* 8 hour shift
* Monday to Friday
* On call
* Weekends as needed
People with a criminal record are encouraged to apply
Work Location: In person
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