JOB
DEFINITIONThis position is responsible for transporting clients curb-to-curb for the Cities Area Transit mobility impaired riders.
Serves as the front-line person who is in charge of overseeing the drivers, and dispatching the system’s vehicles and providing a communication link to agency drivers.
Handles customer complaints and scheduling issues that arise.
ShiftMonday, Tuesday, Wednesday 3PM-10PM
EXAMPLE OF DUTIES
Essential Functions: 1.
Duties may include using two-way radio, telephone and/or computer to transmit assignments and compile daily operating statistics.
Provides direction to and maintains two-way communications with all operators, monitoring system performance and making scheduling adjustments where necessary to maximize on-time performance, minimize customer wait times for on-call or will-call services, and minimize service disruptions as a result of vehicle/operator availability, and/or emergency situations.
2.
Projects a positive image to the public and provides exceptional customer service skills, which exhibit patience and consideration.
Represent the agency to client base and the general public on an ongoing basis.
Follow all City of Grand Forks policies and procedures.
3.
Strong computer skills, use of and ability to train on Dispatching software and/or present dispatch system.
4.
Assign work, vehicles, and on-board equipment to operators and maintain check-out logs.
Work with supervisor when additional personnel are needed in the event of absences or increased service volumes, or to minimize service disruptions as a result of vehicle malfunctions, operator problems and/or emergency situations.
5.
Monitor drivers performance, ADA regulation compliance, vehicle status, and assist with passenger problems.
6.
Prepare transit reports as required.
7.
Perform duties and responsibilities as assigned.
SUPPLEMENTAL INFORMATION
Experience and Training Guidelines: Experience: One or two years passenger transportation experience, training and/or supervision experience Training: High School diploma or GED equivalent.
License or Certificates: Possession of, or ability to obtain, an appropriate, valid drivers license
Whatsapp
