Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.
Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$13.
50 - $15 hourly
Responsibilities:
Mitigate customer complaints as needed
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
Work with the housekeeping staff to ensure rooms are ready for new guests
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications:
High school diploma, GED, or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
Exhibits working knowledge of Microsoft Office and reservation management systems
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Comfortable taking telephone calls and mitigating stressful situations
About Company
Our Compensation Philosophy
We understand that living is not getting any cheaper.
So, in addition to paying our team well, we proactively seek out various forms of "compensation" to offer our employees.
We also operate with the principle that a team who feels valued, receives recognition for a job well done, gives back to their community, and is working in a positive culture is every bit as important as a good wage.
So, we strive daily to create and nurture a positive and healthy work culture.
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