We are seeking Customer Care Service Specialists with excellent customer service skills and a winning attitude.
This position is ideal for an energetic individual that enjoys technology, interacting with people and working in a fast-paced, high energy environment.
At Rydell Auto Center, we strive to make every customer a customer for life.
Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated.
Every employee at Rydell is absolutely critical to its success.
Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
Pay/Schedue
Pay is $17-$20/hour based on experience
Shifts are either 9:30am-6:30pm Monday-Friday and every 6th Saturday
Benefits
Health, vision, and dental insurance with family and child coverage
Short and long-term disability insurance and life insurance at group rates
After 1 year, a 401(k) with company matching dollars up to 4%
Paid time off
We also offer great “in-house” benefits including discounted services, an employee assistance program, an employee vehicle purchase program and paid time off to volunteer.
Responsibilities
Assist customers through all aspects of service and general inquiries via phone and email – ensure 100% customer satisfaction
Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution
Generate and prospect new customers through owner loyalty processes
Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
Assist the managers with various clerical duties as needed
Be friendly, professional, courteous and efficient when working with all customers and employees
Familiarize yourself with department structures & internal procedures for assisting customers efficiently
Qualifications
Experience with Microsoft Office
Professional personal appearance
Enthusiastic personality
Upbeat, positive, "smile" on the phone
Professional work ethic
We are an equal opportunity employer.
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
We are committed to providing a safe, drug-free work environment.
Applicants must be willing to submit to a pre-employment background check and drug test.
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