We’re looking for a Night Auditor - *21 YEARS OR OLDER* to assist guests with their overnight requests and balance accounts from the day shift.
Night Auditor responsibilities include checking in guests, handling their requests and taking reservations, and any other duties assigned by Owner, AGM and GM.
Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.
Hours are from 11pm to 8 am! Reliability is the key.
*Responsibilities*
* Check in guests, answer phones and take reservations
* Respond to guest complaints, requests and emergencies
* Reconcile accounts
* Balance the cash drawer and log receipts
* Investigate and resolve out-of-balance accounts
* Keep accurate financial records and ledgers
* Help prepare for forecasts and audits
As a Night Auditor, you will be responsible for ensuring the smooth operation of the hotel during the overnight hours.
Your main duties will include:
- Conducting the night audit process to reconcile daily transactions and prepare reports
- Checking guests in and out of the hotel, providing excellent customer service
- Handling guest inquiries and resolving any issues or complaints
- Assisting with front desk tasks such as answering phone calls, making reservations, and managing guest requests
- Monitoring security cameras and maintaining a safe environment for guests and staff
- Performing administrative tasks such as filing, data entry, and record keeping
```Skills```
To excel in this role, you should possess the following skills:
- Strong hospitality skills with a focus on providing exceptional customer service
- Excellent phone etiquette and communication skills
- Knowledge of hotel operations and front desk procedures
- Familiarity with hospitality management software and phone systems
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Strong problem-solving skills and attention to detail
- Ability to work independently with minimal supervision
- Fluency in multiple languages is a plus
If you are a dedicated individual with a passion for hospitality and enjoy working in a dynamic environment, we would love to hear from you.
Apply now to join our team as a Night Auditor!
Job Types: Full-time, Part-time
Pay: $14.
00 - $15.
00 per hour
Expected hours: 20 – 30 per week
Benefits:
* Flexible schedule
Schedule:
* 8 hour shift
* Overnight shift
* Weekends as needed
Work setting:
* In-person
Ability to Commute:
* Grand Forks, ND 58201 (Preferred)
Ability to Relocate:
* Grand Forks, ND 58201: Relocate before starting work (Required)
Work Location: In person
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