Front Desk Associate

*Job Description* *Job Title:* Front Desk Service Representative *Supervisor:* General Manager *Position Purpose:* To provide an efficient & friendly atmosphere to service guests.
Follow all Company policies & procedures.
*Job Duties* * Greeting guests, performing guest transactions, balancing reports, processing reservations & credit cards.
* Provide quality services for guests including pertinent information about the area.
* Handle & resolve guest complaints & concerns.
* Operate a switchboard with courteous & polite manners.
Send & receive faxes.
* Perform laundry duties – sort, wash, dry, fold, & put away.
* Demonstrate good communication skills.
* Knowledge of computer equipment.
* Record information in the daily communications book & shift reports.
* Work with other departments to ensure room status is up to date & room repairs are done in a timely basis.
* Restocking the market with items to sell.
* Promote all marketing programs to the guest.
* Responsible for accurate cash control to include keeping the cash drawer at a minimum & ensuring that the shift deposits balance.
* Maintain a neat clean appearance behind the front desk, in the lobby area, pool room, fitness room, game room, & public bathrooms.
* Operate TDD equipment for hearing impaired guests.
* Implement all company policies & procedures for safety & security.
* Responsible for key control.
Issues & receives both room keys & master keys.
* Cleaning guestrooms & lobby area as needed.
* Restocking the front desk supplies * Deliver requested items to a guestroom if needed, such as a playpen, pillows, or linens.
* Assist in training new front desk staff.
* Serve drinks in the lounge to guests of age.
Check ID’s for proper age.
* Maintain a clean, sanitary bar & table area for the lounge guests.
* Wash lounge dishes as needed.
* Follow safe food handling requirements.
* Property security - walking & checking the stairways, pool room, fitness room, game room, entryways are to be locked except the front door, Lounge, meeting room, & exterior of the property is to be checked each shift.
*Job Requirements* * Read, write & speak English.
Writing must be legible.
* Neat, well-groomed appearance.
* Must have a flexible schedule to include evenings, weekends, & Holidays.
* Good communication skills.
* Pleasant personality & people skills.
* Perform basic math with & without a calculator.
* Must be 21 or older.
*Accountability* * Maintain high levels of quality, service, & cleanliness.
* Daily accountability for cash drawer, deposits & guest sales.
*Experience or Training Required* * High School education * Previous desk experience preferred but not necessary.
Job Types: Full-time, Part-time Pay: $13.
50 per hour Benefits: * Employee discount * Flexible schedule Schedule: * 8 hour shift * Evening shift * Holidays * Night shift * Weekends as needed Work setting: * In-person People with a criminal record are encouraged to apply Shift availability: * Night Shift (Preferred) * Overnight Shift (Preferred) * Day Shift (Preferred) Work Location: In person