Account Technician

The University of North Dakota is currently not hiring remote employees in the following states: AR, CA, CO, HI, MD, ME, OR, PA, WA, and any country outside of the United States.
Account Technician 494516 Grand Forks, North Dakota, United States Student Finance Accounting/Finance Full-time Staff Closing on: Apr 15 2024 Salary/Position Classification $39,000 Annual, Non-Exempt (Eligible for overtime) 40 hours per week 100% Remote Work Availability: No Hybrid Work Availability: Yes Purpose of Position To provide the administrative support required to operate an efficient office, fulfill the primary mission of the Office of Student Finance by providing information and services to undergraduate, graduate, and professional students who require financial assistance to attend the University of North Dakota, and maintain compliance with Federal, State and University policies and regulations governing eligibility and disbursement of educational financial aid.
Duties & Responsibilities Manage Federal Pell Grant and Federal Supplemental Educational Opportunity Grant (SEOG) Programs Monitor student eligibility and awards to students, including crossover Pell during the summer semester.
Work with Assistant Director of Systems on repackaging Federal Pell Grant at Financial Aid census.
Evaluate for International Equivalent students, students with degree, and/or students who received payment at another institution (including MRR report).
Submit new or increased awards to the U.
S.
Department of Education.
Run Pell Grant origination and outbound files, review, and correct discrepancies.
Assist Finance Manager with fund reconciliation.
Run and monitor the authorization/failure report to ensure students receive their grant disbursements in a timely manner.
Verification Documentation Check-in and Verification Processing Process received documents (tax returns, W-2s, child support verifications, etc.
in Campus Connection.
) Update student checklist as documents are received.
Run batch verification processes in PeopleSoft.
Start verification process and request required information from students.
Determine whether the information on the Institutional Student Information Record (ISIR) is accurate, tolerant, or needs to be calculated; if required, make the corrections to the ISIR in Campus Connection.
When verification is complete, determine whether student has any remaining financial aid eligibility and route to appropriate staff.
Effectively communicate with students and families regarding verification requirements and the results of the process.
Monitor any changes to ISIRs after verification is completed; re-verify if necessary.
Coordinate with student employees who assist with Verification processing and ensure check-in and communications are handled in their absence.
Complete Student Financial Aid Processes as Determined by Student Finance Leadership Satisfactory Academic Progress (SAP) Documentation check-in Communications; emails requesting information and management of SAP One Stop folder Assist in POS Review POS communications after evaluations 2.
Provide back-up assistance to all account tech positions in Student Finance when needed.
Participate in the Financial Aid Cost of Attendance and Award Process Participate in the development of University policy and procedures for preparation of estimated cost of attendance figures, award packaging parameters and professional judgment guidelines, with consideration for the student with extraordinary need, while maintaining compliance with Federal guidelines.
Review and analyze applications to determine eligibility for appropriate programs including assignment of cost of attendance, performing needs analysis and awarding aid, ensuring proper utilization and equitable distribution of available funds.
Develop and maintain open communication within the Office of Student Finance to ensure that appropriate sharing of information is accomplished among staff when specialized areas are required to make adjustments.
Provide General Office Assistance Yearly major and minor inventory management/coordination.
Liaison with Facilities for work-order requests Surplus property management Work with supervisor on testing and creating help tickets for CTS.
Effectively communicate with students and staff and provide a positive work environment.
Other duties as assigned.
Continuous Process Improvement Proactively identify, analyze, and improve upon existing business processes within position and/or within SFA/SAS/One-Stop team.
Use data to identify priorities and monitor outcomes.
Work with Student Finance and One-Stop teams to implement and promote process improvements to optimize work flow and student service.
As a UND employee in the Enrollment Management unit, it is expected to treat staff, faculty, students and families in a cordial, civil, and respectful manner and at all times, practice the principles of honesty, respect, and integrity; communicate in a professional, positive, and respectful manner; exhibit ethical behavior.
Abide by UND’s service standards.
Attend annual training.
Required Competencies Demonstrated willingness and ability to be receptive to new ideas, cultures, concepts, and technologies.
Demonstrated acceptance and respect for others’ diversity, abilities, and gifts.
Demonstrated self-initiative, integrity, and reliability.
Outgoing personality and ability to display positive demeanor, high energy, and enthusiasm.
Demonstrated ability to prioritize, problem solve, and multi-task in a fast-paced environment.
Ability to demonstrate positive interactions with students and colleagues in the workplace.
Excellent communication, interpersonal & organizational skills.
Ability to model professional behavior, appearance, and job performance in the workplace.
Ability to interpret and explain complex regulations and policies to a diverse audience, both in one-on-one sessions and group settings.
Experience working with a team/committee.
Demonstrated ability to maintain customer confidentiality and handle sensitive information.
Demonstrated experience in delivering excellent service to students, families, and both on- and off-campus constituents.
Minimum Requirements Associates degree or equivalent years of related experience Excellent computer skills and knowledge of Microsoft Word and Outlook, with extensive Excel experience.
Successful completion of a Criminal History Background Check In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire.
This position does not support visa sponsorship for continued employment.
Preferred Qualifications Experience with continuous improvement strategies and tools.
One year of experience working in an office setting and/or task-related experience.
Two years of experience in a university setting.
Experience with PeopleSoft Student Admin module and Perceptive Content.
Experience with UND policies and procedures.
At least one year of experience with Title IV regulations.
At least two years of work experience in Financial Aid To Apply Please submit cover letter and resume.
Please note, all employment postings close at 11:55pm CST.
Position Benefits Benefits include single or family health care coverage (UND pays the full premium), life insurance, employee assistance program, retirement plans with generous employer contributions, annual & sick leave in addition to 10 paid holidays.
Optional benefits include supplemental life, dental, vision, flexible spending account, supplemental retirement plans.
UND also offers an employee tuition waiver and a variety of professional development opportunities.
Find out more about UND's great benefits and perks here! Find out why Grand Forks is Cooler.
All information listed in this position announcement will be used by Human Resources, the Hiring Department, and EO/Title IX for screening, interviewing and selection purposes.
Need help? Please email the Human Resources Department at UND.
humanresources@UND.
edu or contact us by phone at 701.
777.
4226.
If you anticipate needing any type of accommodation to participate in any portion of the University's employment process, including completion of the online application process, please contact our office in advance of your participation or visit.
Veteran’s Preference Veterans claiming preference must submit all proof of eligibility by the closing date.
Proof of eligibility includes a DD-214 or a copy of NGB 22 from National Guard or Reserve (with a unit located in ND) or certification from the applicant's unit command that the individual is expected to be discharged or released from active duty in the uniformed services under other than dishonorable conditions not later than one hundred twenty days after the date of the submission of the certification.
If claiming disabled veteran status, proof of eligibility includes a DD-214 and a current letter of disability dated within the past year.
Confidentiality of Application Materials Pursuant to NDCC 44-04-18.
27, applications and any records related to the applications that identify an applicant are confidential, except records related to the finalists of the position, which are open to the public after the search committee has identified the top three or more finalists who will be invited to campus.
EEO Statement The University of North Dakota is an Affirmative Action/Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or other protected characteristic.
Women, minorities, veterans, individuals with disabilities, and members of other underrepresented groups are especially encouraged to apply.
Applicants are invited to provide information regarding their gender, race and/or ethnicity, veteran’s status and disability status as part of the application process.
This information will remain confidential and separate from your application.
Clery Statement In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the University of North Dakota publishes an Annual Security and Fire Safety Report.
The report includes the university’s policies, procedures, and programs concerning safety and security, as well as three years of crime statistics for our campus.
As a prospective employee, you are entitled to a copy of this report.
The report and statistical data can be found online at UND.
edu.
You may also request a paper copy of the report from the UND Police Department located at 3851 Campus Road, Grand Forks, ND, 58202.